Refund Policy

Last updated: 21 August 2026

This page summarises when we do and do not refund. It mirrors section 7 of our Terms and Conditions, which is the authoritative version; if anything here is less favourable to you than the Terms or your mandatory consumer rights, the Terms and the law prevail.

1. When you are entitled to a refund

• Faulty or misdescribed software. If paid software does not work as described, you have the legal conformity remedies. We first try to fix the problem free of charge, within 15 calendar days of your notice. If a fix is impossible, refused, or fails, you are entitled to a proportionate price reduction or, where the problem is not minor, a full refund. These rights cannot be waived.
• A valid 14-day withdrawal. If the right of withdrawal was not validly lost in your case (for example because consent to immediate delivery was not properly obtained, or a more protective rule in your country applies), you may withdraw within 14 days of purchase and receive a full refund, without giving a reason.

2. When purchases are final

Because the product is digital and delivered immediately, outside the cases above purchases are final. In particular we do not refund for:

• Change of mind after purchase, once delivery has begun and the right of withdrawal was validly lost.
• Incompatibility where the stated system requirements were not met, or you did not verify them first.
• Your account being suspended or banned in any game or platform.
• Dissatisfaction with the degree of performance improvement, where the software works as described.
• Failure to read the Terms or setup instructions before purchasing.
• Expiry of a monthly plan.
• Software updates or feature changes after purchase.

3. Cancelling a monthly subscription

You can cancel your monthly subscription at any time, with no additional fees. Cancelling simply stops the next renewal: you keep full access until the end of the period you have already paid for, and nothing further is charged. We also email you a reminder 3 days before each renewal, so you always have time to decide.

4. How to request a refund

Contact us on Discord (https://discord.gg/A8evG5p4t2) and describe the problem. For a conformity claim we may first need to reproduce the issue or provide a fix before a price reduction or refund is due.

5. Chargebacks and disputes

If something is wrong, contact us first and we will help. Opening a chargeback or payment dispute instead of contacting us will result in the immediate and permanent ban of your licence.