How can we help?

Keys are emailed right after payment, usually within a minute. Check your spam or junk folder and search your inbox for "RogzX". Your order is also listed in the customer portal. Still nothing after 10 minutes? Open a ticket with your order ID and the email you used at checkout.

Copy and paste the key straight from the email so no characters are missing. On the monthly plan, check in the customer portal that your subscription is still active. If you just renewed, it can take a short while for your key to be extended. Still stuck an hour later? Open a ticket with a screenshot of the exact error message or code.

Open the customer portal, sign in with the email you used at checkout, and cancel the subscription there. There are no fees, and you keep access until the end of the month you have already paid for. We also email you a reminder 3 days before every renewal.

New software that is not yet code-signed often trips reputation-based antivirus checks. It is a false positive, not a sign of anything harmful, and you can upload any of our files to VirusTotal to check for yourself. If your antivirus quarantined the file, open a ticket and we will help you get it running.

Make sure the app is running and your in-game keybinds match the binds set in the app. If a macro still misfires, open a ticket and tell us which macro, whether you play on keyboard and mouse or controller, and what happens. A short clip helps a lot.

Our charges show on your statement as "RogzX Software". If you still don't recognise one, or you were charged twice, contact us first with the email on the order. We can look it up and sort it out much faster than a bank dispute can.